Returns Policy

Cancelling your order

You can cancel your order at any point from the moment of purchase up until 14 days after you receive your order.

To cancel your order, please email me at cathryn@cathrynworrell.com, including your order number and a note explaining that you want to cancel.

If your order has not been dispatched, your refund will be issued in full and, depending on your bank/payment method may take up to 7 working days to appear back in your account.

If you receive your order and wish to return it, please get in touch with me at cathryn@cathrynworrell.com within 14 days of receiving it, including your order number and then I’ll provide you with a return address so you can pop it back in the post to me, carefully packaged.

Please note that return postage is the responsibility of the customer. Your refund will be processed once I receive the item, which must be in a saleable condition.

Incorrect, damaged or faulty goods

If you receive the wrong items, your order arrives damaged, or your item is faulty, please contact me at cathryn@cathrynworrell.com, preferably with photos of the damaged goods so we can sort things out.